Returns & Exchanges
At New York Gold Diamond, we want you to be completely satisfied with your purchase. If you're not happy with your item, we’re here to assist with returns and exchanges.
Return Policy
- Items can be returned within 30 days of purchase for a refund or exchange.
- To be eligible for a return, the item must be in its original condition, unworn, and with all tags and packaging intact.
- Custom or personalized jewelry is non-refundable and cannot be exchanged.
Exchange Policy
- Exchanges are allowed within 30 days of purchase.
- The item must be in its original, unused condition to qualify for an exchange.
How to Initiate a Return or Exchange
- Contact Us: Email us at newyorkgolddiamond@gmail.com or call 2522671094 with your order details.
- Approval: Once your request is approved, we will provide instructions for the return.
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Shipping: Ship the item back to us at:
New York Gold Diamond
1100 North Wesleyan Boulevard,
Rocky Mount Suite 1010, North Carolina, 27804,
United States
Refunds
- Refunds will be processed within 5–7 business days of receiving the returned item.
- The refund will be issued to your original payment method.
- Shipping fees are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.
For any questions or concerns, feel free to reach out:
- Email: newyorkgolddiamond@gmail.com
- Phone: 2522671094
Thank you for choosing New York Gold Diamond! We value your trust and strive to ensure your shopping experience is seamless and satisfying.